Petaddon
Guides and gear for exotic and small pets
Privacy Policy
Last updated: October 23, 2026
This policy explains what personal information Petaddon (“we”, “us”, “our”) collects when you use petaddon.com, why we collect it, who we share it with and the choices you have. We keep it to what we need to run the site, deliver your orders and protect the site from abuse. We don’t sell your personal information.
Information we collect
Information you give us
- Free checklist and email signups: your email address, your first name if you give it, whether you ticked the box to receive our emails, and which page you signed up on.
- Orders: your name, email address and billing details. For print-on-demand products we also collect your shipping address and, if you give it, your phone number for delivery updates. Payments are handled by PayPal: we never see or store your full card details.
- Pet relocation quote requests: your name, email address, the route, your travel date, and details about your pet such as type, breed, weight and how you’d like it to travel.
- Contact form messages: your name, email address and whatever you write to us.
- Comments: if you comment on a guide, the name, email address and comment you submit.
- Account details: if you create an account, your login details and order history.
Information collected automatically
- Technical data: like most websites, our server records basic technical information such as your IP address, browser type and the pages you request, for security and to keep the site working.
- Order attribution: WooCommerce records how you arrived at the site (for example, from a search engine or a link) and attaches this to any order you place, so we can see which pages lead to sales.
- Spam and bot protection: the services described below check that forms and checkout are used by people, not bots.
- Usage statistics: Google Analytics records how visitors use the site, such as the pages you view, how long you stay, how you arrived, your approximate location (country or city), and your device and browser type.
We use analytics to understand which guides and tools are useful, not to show you ads. We don’t use advertising trackers.
How we use your information
- To deliver what you asked for: your checklist, your downloads and your print-on-demand orders.
- To send order confirmations, download links and replies to your messages.
- To pass your pet relocation quote request to a pet transport company, only if you tick the box agreeing to it, so it can contact you with a quote.
- To send occasional emails about new Petaddon tools, guides and products, only if you ticked the box to receive them. Every marketing email includes an unsubscribe link, and you can also ask us to stop at any time.
- To prevent spam, fraud and abuse, including card-testing attacks on our checkout.
- To keep records we need for accounting, tax and legal purposes, and to handle refunds and disputes.
- To measure how the site is used and improve our guides, tools and products.
Where data protection laws such as the GDPR apply, we rely on these legal bases: performing our contract with you (orders and downloads), your consent (marketing emails), and our legitimate interests (site security, fraud prevention, answering messages, measuring site use and improving the site). We also keep some records because the law requires it.
Who we share it with
We share information only with the service providers that help us run the site, and only what each one needs:
| Service | What it does | Information involved |
|---|---|---|
| Cloudflare Turnstile | Protects our forms from bots and spam | Technical and browser data, such as your IP address and device signals |
| Google reCAPTCHA | Protects checkout from fraud and card testing | Technical and browser data, such as your IP address and device signals |
| PayPal | Processes payments, including card payments | Name, email, billing details, order amount, payment details |
| Brevo | Sends our emails (order emails, checklist emails, newsletters) | Email address, name, email content |
| Akismet (Automattic) | Filters spam from comments and form submissions | Name, email, IP address, message content |
| Google Analytics | Measures how visitors use the site | Pages viewed, how you arrived, approximate location, device and browser data, and an online identifier stored in a cookie |
| Google Fonts | Serves the fonts used on the site | IP address and browser data when fonts load |
| Printify and Printful | Make and ship print-on-demand products | Name, shipping address, email and phone (if given), order details |
| Pet transport partners | Contact you with a quote for moving your pet, if you request one and agree | The details in your quote request |
| Our web host | Stores the website and its database | All data held by the site |
We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a sale or transfer of the business, in which case this policy would continue to apply to your information.
Cloudflare Turnstile
We use Cloudflare Turnstile to check that the people submitting our forms are human. Turnstile runs in the background and usually doesn’t ask you to do anything. It collects data such as your IP address and information about your browser and device. Cloudflare’s handling of this data is described in its Turnstile Privacy Addendum and privacy policy.
Google reCAPTCHA
This site is protected by reCAPTCHA. Our checkout uses Google reCAPTCHA to block automated fraud. It collects hardware and software information, such as device and application data, and sends it to Google for analysis. See the Google Privacy Policy and Terms of Service.
Google Analytics
We use Google Analytics 4 to see how many people visit, which pages they read and how they found us. Google Analytics uses cookies and collects data such as your approximate location, device and browser details and the pages you visit. We have not enabled Google’s advertising features. You can learn how Google uses data from sites that use its services, and you can stop Google Analytics from collecting your data by installing the Google Analytics opt-out browser add-on.
PayPal
When you pay, PayPal processes your payment under its own privacy statement. PayPal may also use its own fraud-prevention tools during checkout.
Cookies
Cookies are small files stored in your browser. We use them to make the site and shop work, to keep them secure and to measure how the site is used:
- Shopping cart and checkout cookies (WooCommerce) remember what’s in your cart and keep your session.
- Order attribution cookies (WooCommerce, named
sbjs_) record how you arrived at the site for the purpose described above. - Login and comment cookies (WordPress) keep you logged in and can remember your name and email for comments if you choose.
- Analytics cookies (Google Analytics, named
_gaand_ga_followed by an ID) distinguish visitors and sessions so we can count visits. They last up to two years. - Security services (Cloudflare Turnstile, Google reCAPTCHA and PayPal) may set or read cookies and similar technologies to detect bots and fraud.
You can block or delete cookies in your browser settings, but parts of the site, such as the cart and checkout, won’t work without them.
How long we keep it
- Order records: as long as we need them for accounting, tax and legal purposes.
- Email signups: until you unsubscribe or ask us to delete them.
- Contact messages and comments: as long as needed to deal with them, and published comments until you ask us to remove them.
- Analytics data is kept in Google Analytics for 14 months, then deleted automatically.
- Security data collected by Turnstile and reCAPTCHA is kept by those services under their own policies.
Your rights and choices
Depending on where you live, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct or delete it.
- Object to or restrict how we use it, or ask us to transfer it to you or another service.
- Withdraw your consent to marketing emails at any time, using the unsubscribe link or by contacting us.
- Opt out of Google Analytics with the opt-out browser add-on, or by blocking cookies in your browser.
- Complain to your local data protection authority.
To make a request, contact us. We may need to confirm your identity first. We don’t sell or “share” personal information for targeted advertising as those terms are defined under California law.
International transfers
Our service providers may process your information in countries other than your own, including the United States and the European Union. Where required, they use recognised safeguards, such as standard contractual clauses, to protect it.
Security
The site uses an encrypted (HTTPS) connection, and payment details are handled by PayPal rather than stored by us. No method of storing or sending information over the internet is completely secure, but we take reasonable steps to protect your information.
Children
Petaddon is written for adults and isn’t directed at children. We don’t knowingly collect personal information from children under 13, or under 16 where local law sets that age. If you think a child has given us personal information, contact us and we’ll delete it.
Changes to this policy
We’ll update this policy when our practices or the services we use change, and change the date at the top. If a change is significant, we’ll put a notice on the site.
Contact us
Questions about this policy or your information? Contact us. See also our terms and conditions and refund and returns policy.